Guest Rules and Regulations ABOUT YOUR RENTAL CONFIRMATION: Please review the entire confirmation before signing your Credit Card Authorization. Please confirm your name, address, and telephone number, the nightly rate, taxes and cleaning fee. Confirm the total amount due, number of guests in your party, the HOME/UNIT description and address. There is information in your unit explaining any additional rules and regulations concerning the specific property. LOCATION: Galveston Island, Texas. All of the Prestige Management properties are located in Galveston Island, Texas. AGENCY RELATIONSHIP: Prestige Management Services, LLC in Galveston Island, Texas represents the owner of the property in this transaction. CHECK-IN TIME: Check-in time is 4:00 PM daily. Go directly to your unit. There is a lock box attached to the door with your key in it. You will be contacted by phone and email with your codes the week of your arrival.
POWER / UTILITY OUTAGES: Prestige Management Services is not responsible for any power or other utility outages that occur during, storms, black outs, high winds, or any other situation that is out of the direct control of the rental department. Please call the PMS office at 877-659-3881 if you believe you have an isolated situation. CHECKOUT TIME: Check out time is 10:00 AM. Please call 877-659-3881 for questions. Tenant and all guests and occupants of the property shall vacate the property and return the key(s) not later than 10:00 AM on the scheduled date of departure. If the property has not been completely vacated and all key(s) returned in the lock box by Checkout Time, then you will be charged $50.00/ hour. If guest`s unapproved late checkout interferes with housekeeping, guest will be charged for 50.00 plus tax fee. CONFIRMED GUESTS: Your reservation is made for the number of guests identified on your reservation. If more guests occupy the unit than allowed by the reservation, your reservation is subject to immediate cancellation or additional charges, to include, but not limited to additional cleaning charges, parking fines, and a 50% surcharge of your total reservation. KEYS: Guest key is located in the key box attached to your condo door. Key codes are emailed and a message is left on your cell phone giving you the key code prior to your arrival. This code is good for 4:00 PM CHECK IN the day of arrival. A map to the property on GalvestonIsland is available on our web site or by request. We will be glad to email a map to you detailing the location of our office. There will be a minimum $75 charge per key, NOT returned to the lock box. Each reservation will receive ONLY one key for each property. Second key available upon request. Return key to lock box. DEPOSIT AND FINAL PAYMENT: A deposit of 50% of the total rent is due to Prestige Management Services to confirm your reservation. Payments are by credit card (Visa, MasterCard, Discover, AMEX) only. All deposits must be received the day of the booking. The booking date is the date on which the completed reservation is taken by Prestige Management Services, including all credit card information. Final payment on the reservation is due 45 days prior to arrival. If arrival is less than 45 days from the booking date, final payment will be due immediately. As renters, you agree to assume responsibility for any damages incurred during your visit to the property you have rented and/or any adjacent common areas.
SECURITY DEPOSIT PROTECTION: This Security Deposit Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of 3000.00. Any damages that exceed 3000.00 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000.00. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy. The Security Deposit Protection can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Prestige Management Services any amount payable under the terms and conditions of the Security Deposit Protection. Please contact Prestige Management Services directly if you do not wish to participate in this plan or assignment.
CANCELLATION POLICY All cancellations must be submitted in writing and acknowledged by Prestige Management Services. Cancellation of your reservation must be made no later than 30 days prior to your scheduled check-in date as shown on the reservation confirmation sent/faxed/emailed to you by Prestige Management Services. Cancellation of your reservation after full payment of the total amount due, and/or less than 30 days prior to your check-in date will result in forfeiture of your entire payment. If your cancellation request is received in writing by Prestige Management Services at least 30 days before your check-in date (unless holiday dates apply), your deposit will be refunded in full less a $75.00 administrative fee.There are no exceptions; therefore we strongly suggest you protect your investment with travel insurance.
HOLIDAY CANCELLATION POLICY (SPRING BREAK, 4TH OF JULY, CHRISTMAS, NEW YEARS) All cancellations must be submitted in writing and acknowledged by Prestige Management Service. Cancellation of your reservation must be made no later than 60 days prior to your scheduled check-in date as shown on the reservation confirmation sent/faxed/emailed to you by Prestige Management Services. Cancellation of your reservation after full payment of the total amount due, and/or less than 60 days prior to your check-in date will result in forfeiture of your entire payment. If your cancellation request is received in writing by Prestige Management Services at least 60 days before your check-in date, your deposit will be refunded in full less a $75.00 administrative fee.There are no exceptions; therefore we strongly suggest you protect your investment with travel insurance. TRAVEL INSURANCE:
CSA Vacation Rental Insurance has NOT been included with your reservation. CSA Vacation Rental Insurance is NOT a part of your initial deposit payment.
Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. However, if youDO wish to purchase travelinsurance, please PRINT THE TERMS AND CONDITIONS, SIGN BELOW and email back to us at, info@prestigemgmt.net or fax to us at 409-740-3488. By signing below, you acknowledge you have read and understand our cancellation policy and choose to purchase Vacation Rental Insurance on behalf of your travel party.
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WEATHER CONSIDERATIONS: Prestige Management Services will not be held responsible for guest's inability to meet the reservation date and time for check-in. caused by, flight delays or flight cancellations, or severe weather. Any and all circumstances outside the control of Prestige Management Services, or the owner will not be reasons for a refund or credit. CSA Travel insurance is available for an additional fee.
PETS: A non-refundable deposit of $75.00 is required. Dogs and cats are permitted 30 lbs or under. Any other pets are NOT permitted. As renters, you agree to assume responsibility for any damage that has occurred during your visit to the property and/or adjacent common areas (as mentioned above). Your pet is required to be leashed at all times. There are at least three (3) designated pet areas on each property. YOU ARE RESPONSIBLE FOR YOUR PETS CLEAN UP!! PETS ARE NOT ALLOWED IN POOL AREAS! SMOKING: All units are NON-SMOKING. If there is any evidence of smoking, your credit card will be charged an amount of $200 in addition to the actual number of nights stayed in the unit. INTERNET: WiFi is connected through an independent company not affiliated with Prestige Management Services or The Dawn Condominiums. Prestige Management Services and The Dawn Condominiums are not responsible for connections or service cost. LINENS & TOWELS: Both are provided in all units. Daily linen service is NOT provided. Washers and dryers are provided in most units. Please review your confirmation amenities for washer & dryer availabilities. Linens are supplied for only the number of beds/sofas/futons per unit location. Towels are supplied for the total number of people allowed to a specific unit. Additional towels and linens are not available. Towels are not to be removed from units. Please be sure to supply your own towels for pool or beach use. Laundry detergent is NOT supplied by Prestige Management Services. HOT WATER: Conserve the property`s hot water. Most properties have 35 to 50 gallon hot water heaters. The amount of hot water available will depend on length of showers/baths and the number of people occupying the property. BATHROOM/KITCHEN: Each property is supplied with a small amount of bathroom tissue. Kitchen paper towels are NOT provided. Bathroom tissue and paper towels will be the responsibility of the rental guest. TELEVISION/ MUSIC: The television amenities that are supplied are as follows: Minimum of one color television set per unit with Basic Cable Service, one VCR and/or DVD player. Prestige Management Services is not responsible for the size of the television. It is recommended that a guest bring his or her own personal portable CD player, in the event that CD`s will be needed for musical entertainment. Please no loud noises before 10:00 am or after 9:00 pm. Lost or stolen remote controls will not be replaced. There are no refunds or discounts for televisions without remote controls or due to the size of the television. AIR CONDITIONING: All units have A/C. ALLERGIES: It is the responsibility of the guest to notify Prestige Management Services if the guest has any specific allergic conditions that could cause an unpleasant stay in any of the rental properties. Notification must be made at the time the reservation is made. All efforts will be made to accommodate the guest`s specific requirements. Prestige Management Services, cannot guarantee that a dog, cat, other animal, or smoke has never been in the property being rented. CLEANING SERVICE: The property will be professionally cleaned prior to guest arrival. One cleaning is scheduled after your departure. If more frequent cleaning is desired, arrangements may be made by special request. A separate charge will be made and charged to your credit card. At the end of your stay, please start the dishwasher, straighten the kitchen and bag your trash. PLEASE PUT TRASH IN DUMPSTERS. The cleaning service will take care of everything else. ITEMS LEFT BEHIND: Prestige Management Services is not responsible for personal items left in a rental property. If you desire our staff to retrieve an item or items, you will be charged a minimum of $25.00 per hour (one-hour minimum) to retrieve. Charges for packaging/mailing are separate and will be billed prior to service being provided. Please contact Prestige Management Services within 48 hours after checkout to report items left behind. Our best efforts will be made to retrieve the item(s), however, no guarantee is made. Any and all shipping charges will be extra. MOVING FURNITURE: Guest may NOT move any furniture, rearrange the unit/home or alter the décor. Violations will require a minimum charge of $50.00 per hour (one hour minimum) to reconfigure the unit to the original state. PARKING: There is a limit of two vehicles per unit in condominium complexes. There is no parking for RV`s, boats, boat trailers, jet skis and similar recreation vehicles. For security purposes, PMS does not supply garage door openers for all properties that have garages. Vehicles left in, or blocking driveways will be towed at owner`s expense. PARTIES: Prestige Management Services, has a strict policy regarding misuse of the property. No parties, weddings, etc. or no more people than the property sleeps as advertised are allowed within or outside the property without prior written consent. Unauthorized use of rental property will cause a minimum $500.00 charge to your credit card and immediate cancellation and forfeiture of your reservation. Please no loud noises before 10:00 am or after 9:00 pm. PROPERTY RELOCATION: Prestige Management Services, reserves the right to move confirmed reservations to another property of comparable value as determined by Prestige Management Services if the property becomes unavailable due to damage, sale or other conditions outside the control of Prestige Management Services. LOST OR STOLEN ITEMS: Prestige Management Services, is not responsible for any personal items, which may be lost or stolen from the rental property. PROPERTY DAMAGE: All properties will be inspected after guest departure. If evidence of anything other than ordinary wear and tear is present, the departing guest will be financially responsible for repair and/or replacement of damaged property. CHANGING PROPERTIES: Guests who wish to change properties upon arrival of their confirmed booking will be charged for 70% the original nightly rental fee plus cleaning, and processing. The guest will also be responsible for paying the full rate of the newly selected property, plus cleaning and processing. If the property is deemed uninhabitable by Prestige Management Services (No Heat, No Water, No Hot Water, No Electricity, Non Operating Major Appliances, Not Cleaned) then guest will be moved to another comparable property at no additional charge. BARBECUE: BBQ PITS ARE NOT ALLOWED ON PROPERTY. ONLY ELECTRIC GRILLS ARE ALLOWED.
HOT TUBS / SWIMMING POOLS: THE DAWN CONDOMINIUMS/PRESTIGE MANAGEMENT SERVICES ARE NOT RESPONSIBLE FOR ACCIDENTS OR MISUSE OF THE POOLS OR POOL AREAS. DO NOT leave young children unattended at swimming areas. NO LIFE GUARD ON DUTY. NO PETS are allowed in pool area. NO GLASS is allowed in pool area. NO RUNNING. NO JUMPING OFF WATERFALL ROCKS.
EMERGENCY: Dial 911
WARRANTY OF AUTHORITY: Any person signing or otherwise approving a credit card authorization form provided by Prestige Management Services unconditionally warrants that he or she has the cardholder`s express authority to use the card up to the maximum credit limits available for the card. HOLD HARMLESS/INDEMNITY: Prestige Management Services is not responsible for the safety or security of you, your guests or your property while staying at the property. As a condition of booking a property with Prestige Management Services, you (i.e., the persons booking the reservation or approving the credit card authorization for this short-term rental) agree, on behalf of yourself, your family members and your guests to hold Prestige Management Services harmless and to defend and indemnify Prestige Management Services, from any and all claims, including but not limited to claims for bodily injury, property damage or negligence, suffered by you, your family members or your guests as a result of any rental unit booked through Prestige Management Services, excepting only claims for injuries actually caused by the sole willful misconduct of Prestige Management Services. Thank you for staying with Prestige Management Services in Galveston Island, Texas. Please carefully and thoroughly read all the above rules and regulations. Upon signing and returning the credit card authorization form you are hereby agreeing to all the aforementioned rules and regulations.
